Job Description

Job Responsibilities: • To build stronger relationships with all agents and potential agents in order to maximize client satisfaction and customer satisfaction rating. • Managing and resolving agents’ and corporate customers’ complaints and issues. • Conducting periodical site visit on the agents’ outlets to conduct head count and mystery shopper test and etc. • To monitor, review and to ensure that amount due to or from agent are accurate. • Assist the manager in any and every possible fashion to assist in building his business and achieving all stated goals while providing excellent client service. • Assist the manager in managing and conducting ongoing periodic review of the agents’ and corporate customers’ performance. • Assist the manager to organizing, managing and coordinating marketing activities and events for the division and ensure all such activities and events are supported by the necessary sales and marketing material and other related material. • Assist the manager in setting of sale targets for agents and ensuring the agents achieved the sale target. • Reporting to the manager on all issues concerning to the agents. • Coordinate with other departments to ensure compliance with established policies • Any other add-hoc duties as assigned by the manager or management. Job Requirements: • Degree is a minimum requirement • Preferable someone with 2 to 3 years relevant working experience • Must be able to work on weekend if required • Must be able to work extra hours if needed by the company • Must possess own transport and valid driving license Employee Benefits • Annual Leave • Medical Leave • Hospitalization Leave • Insurance coverage • Marriage Leave, Paternity Leave, Maternity Leave, Family Leave, Compassionate Leave • Performance Bonus, Commission, Annual Salary Increment • Various employee activities, including of team building, annual dinner, company trip