Job Description

Department: Retail Operation Reports To: Store / Retail Manager Age Range: 25 – 45 years old Job Summary: The Store Supervisor is responsible for overseeing daily operations of the retail outlet, ensuring smooth functioning, high customer satisfaction, and achievement of sales targets. This role includes staff supervision, inventory management, and adherence to company policies and standards. Key Responsibilities: • Supervise day-to-day operations of the retail store. • Lead and motivate retail staff to meet sales targets and maintain high service standards. • Ensure store is clean, well-organized, and properly stocked. • Handle customer queries, complaints, and feedback professionally. • Conduct regular stock checks and coordinate inventory replenishment. • Prepare sales and inventory reports for management. • Assist in training new team members and monitoring performance. • Ensure adherence to company policies, SOPs, and safety guidelines. • Support visual merchandising and promotional displays. Requirements: • Age between 25 to 45 years old. • Male or Female. • Minimum 2-3 years of experience in supervising a retail outlet or similar role. • Strong leadership and team management skills. • Excellent interpersonal and customer service skills. • Good organizational and time management abilities. • Able to work on weekends, public holidays, and shifts (if required). • Proficient in basic computer skills (Microsoft Office, POS systems). • Diploma or equivalent education preferred.