Job Description

Position: Operation Manager (Full Time) Salary: RM6000 - RM8000 Working Days & Time: 6 working days, 10am-10pm Location: ST Rosyam Mall Jalan Kebun, Klang Requirements - Diploma/ Degree in Business Administration, Operation Management, or related field. - Minimum 6 years in F&B operations, with 3 years in F&B operational managerial role. - Strong leadership, team management, conflict resolution and training skills - Proficient in Bahasa Malaysia and English; Mandarin and Korean are added advantage - Skilled in budgeting, cost control, P&L analysis and POS/Inventory systems. Knowledge of food hygiene certifications and Halal management; adaptable to high-pressure environment and flexible working hours Benefits - Meritocracy Incentives - Overtime pay - Social Security Contributions (EPF, SOCSO, EIS) - Annual Leave and Medical Leave - Staff meals and on-job training provided - Clear career advancement opportunities Job Description - Manage daily food and beverage operations to ensure smooth service, food quality and hygiene standards - Recruit, train, schedule and supervise staff; conduct regular training on customer service and SOPs - Handle feedback and complaints promptly; maintain a positive guest experience and brand image - Prepare and manage budgets; monitor sales and expenses to ensure profitibility and cost effiency - Ensure compliance with food safety standards (HACCP, Halal), health regulations and labor laws - Work with marketing on promotion/ events, build supplier relationships and enhance operational processes