Job Description

A credit controller plays a crucial role in managing a company's credit risk and ensuring that accounts receivable is collected in a timely manner. Here’s a detailed overview of the typical responsibilities associated with this role: 1. Credit Management: • Assessing Creditworthiness: Evaluating the creditworthiness of new and existing customers by analyzing financial statements, credit reports, and payment history. • Setting Credit Limits: Establishing and managing credit limits for customers based on their creditworthiness and company policy. 2. Invoice Management: • Generating Invoices: Ensuring accurate and timely invoicing for goods and services provided to customers. • Invoice Discrepancies: Resolving any discrepancies or disputes related to invoices. 3. Debt Collection: • Monitoring Accounts Receivable: Keeping track of outstanding invoices and overdue accounts. • Collection Efforts: Contacting customers to follow up on overdue payments via phone, email, or written correspondence. • Negotiating Payment Plans: Arranging and negotiating payment terms or plans for customers experiencing financial difficulties. 4. Record Keeping and Reporting: • Maintaining Records: Keeping accurate records of all credit transactions and customer interactions. • Reporting: Generating reports on outstanding debts, aging accounts, and collection activities for management review. 5. Customer Relationship Management: • Customer Communication: Building and maintaining positive relationships with customers while managing their credit accounts. • Handling Queries: Addressing and resolving any customer queries or complaints related to credit and payments. 6. Risk Assessment and Mitigation: • Credit Risk Analysis: Continuously assessing and monitoring credit risk within the customer base. • Mitigating Risk: Implementing strategies to reduce bad debts and manage credit risk effectively. 7. Compliance and Procedures: • Adhering to Policies: Ensuring compliance with company credit policies and legal regulations related to credit and collections. • Internal Controls: Implementing and maintaining controls to safeguard against credit risk and fraud. 8. Collaboration: • Interdepartmental Coordination: Working closely with sales, finance, and customer service teams to ensure smooth credit management and resolution of issues. • Management Reporting: Providing insights and recommendations to senior management on credit policies and customer credit performance. 9. Process Improvement: • Evaluating Procedures: Reviewing and improving credit control processes to enhance efficiency and effectiveness. • Technology Utilization: Leveraging technology and accounting software to streamline credit control operations. Requirement: A diploma in a related field is required.