Job Description

Job Description: We are looking for a dedicated and customer-oriented Customer Care Executive to join our team at K.M.LIM AUTO SDN.BHD. (Senai). The ideal candidate will be responsible for managing customer interactions, ensuring high levels of customer satisfaction, and supporting the sales and service departments. Key Responsibilities: 1. Conduct service reminders to customers via SMS and phone calls to ensure consistent service intakes1. 2. Coordinate and record customer appointment bookings and manage capacity planning to ensure smooth operations1. 3. Handle customer concerns, analyze root causes, and take appropriate improvement actions2. 4. Maintain and update the customer database regularly and ensure its protection1. 5. Liaise with internal staff and management to ensure prompt and effective responses to customer inquiries1. 6. Ensure compliance with customer data utilization policies and procedures1. 7. Develop and maintain good rapport with customers to achieve high customer satisfaction1. Requirements: • Excellent communication and interpersonal skills. • Strong organizational and multitasking abilities. • Proficiency in office productivity tools (e.g., Microsoft Office Suite). • Ability to work in a fast-paced environment. • Fluent in Bahasa Melayu and English. • Basic computer skills and internet navigation. Benefits: • Competitive salary with performance-based incentives. • Opportunities for career advancement. • Comprehensive training programs. • Health and wellness benefits. • RM2600 ~ RM3600 Summary: 1. Service Reminders: Conducting service reminders to customers via SMS and phone calls. 2. Appointment Coordination: Managing customer appointment bookings and capacity planning. 3. Customer Concerns: Handling customer complaints, analyzing root causes, and implementing improvement actions. 4. Database Management: Regularly updating and protecting the customer database. 5. Internal Liaison: Communicating with internal staff and management to ensure prompt responses to customer inquiries. 6. Compliance: Ensuring compliance with customer data utilization policies. 7. Customer Rapport: Developing and maintaining good relationships with customers to achieve high satisfaction levels.