Job Description

Job Description: We are seeking a friendly and customer-focused Service Advisor to join our team at K.M.LIM AUTO SDN. BHD. The ideal candidate will be responsible for managing customer interactions, ensuring high levels of customer satisfaction, and coordinating service operations. Key Responsibilities: 1. Greet customers and schedule service appointments. 2. Write service orders and descriptions of problems and repairs. 3. Translate customers' repair problems into standard repair terminology. 4. Promote service and parts sales. 5. Attend to customers' daily service needs in compliance with SST procedures. 6. Coordinate with Job Controller/Foreman on work progress status and inform customers of any delays. 7. Handle customer complaints and ensure high customer satisfaction standards. 8. Follow up on work progress and update customers accordingly when technicians discover additional problems. 9. Deliver completed cars with explanations of the work performed. Requirements: • Minimum Sijil Pelajaran Malaysia (SPM) or equivalent. • Strong communication and interpersonal skills. • Ability to work in a fast-paced environment. • Proficiency in office productivity tools (e.g., Microsoft Office Suite). • Basic computer skills and internet navigation. • Valid class D driving license. Benefits: • Competitive salary with performance-based incentives. • Opportunities for career advancement. • Comprehensive training programs. • Health and wellness benefits. • RM2400 ~ RM 3600 Summary: 1. Customer Greeting: Welcoming customers and scheduling service appointments. 2. Service Orders: Writing service orders and translating customer issues into standard repair terminology. 3. Sales Promotion: Promoting service and parts sales. 4. SST Compliance: Addressing customers' daily service needs in compliance with SST procedures. 5. Progress Coordination: Coordinating with Job Controller/Foreman on work progress and updating customers on delays. 6. Complaint Handling: Managing customer complaints to ensure high satisfaction standards. 7. Follow-up: Keeping customers informed about work progress, especially when technicians discover additional problems. 8. Service Delivery: Delivering completed vehicles and explaining the work performance.