Job Description

Working Location: • Butterworth, Penang Working days & Time: • Monday – Friday • 8:30am – 5:30pm Job Scope and Description: • setting up, training, troubleshooting, and testing our software, providing expert advice and solutions to customer issues, and ensuring all tickets are resolved promptly and to the client's satisfaction. • Handle problem-solving, troubleshooting, and debugging skills who can quickly and efficiently identify and escalate issues to the appropriate level of support. • Seeking a customer support specialist to assist clients via phone and remote access. • Comprehensive training and hands-on guidance provided. • Opportunity to discover your talents and work alongside senior experts and young professionals. • Handle customer in e-invoice issues. • Have to provide accounting training, understand accounting system knowledge and troubleshooting skill Requirements: • Diploma in Computer Science/Information Technology or equivalent. • Proficiency in Bahasa Malaysia, and English. • We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients. • At least one year of experience in the customer service field and technical support field. Benefits: • Five-day workweek, 8:30 am to 5:30 pm. • Reasonable annual leave and maternity/paternity leave entitlements. • Relaxing cafe area, free parking, complimentary snacks and beverages, and more. • Our company values passion, hard work, collaboration, purpose, and performance. • Career development opportunities