Job Description

1. Customer Service (Walk-In Clients): • Greet and assist walk-in customers in a friendly and professional manner. • Understand customer needs and provide appropriate product or service information. • Handle customer inquiries, complaints, and feedback efficiently. • Process order transactions, generate cash bill receipts/invoices and payment collection. • Process and handle goods returns or exchanges. • Liaise with sales and technical teams for product availability or technical questions. • Maintain a clean and welcoming front office area. 2. Sales Documentation and Processing: • Prepare and issue quotations, sales orders, delivery orders, and invoices accurately. • Maintain and update sales records and customer databases. • Coordinate with the warehouse and logistics team to ensure timely delivery. • Record and track items that are out of stock when customers place orders. • Inform the Procurement team of pending/out-of-stock items that require purchasing. • Maintain accurate records of all pending and fulfilled orders. • Communicate with customers on order status, especially for delayed or backordered items. • Manage stock availability and pricing updates in the system. • Support the sales team with general administrative duties and reporting. • Maintain accurate filing and documentation for all customer service-related paperwork. • Generate periodic reports as required by management. 3. Goods Receiving (From Suppliers): • Assist in the receiving of goods from suppliers, including checking quantity and quality. • Verify delivery documents and ensure proper documentation (e.g., delivery order). • Coordinate with warehouse or inventory team for proper storage or stock updates. 4. Client Self-Collection Handling: • Coordinate and support clients during the self-collection of goods. • Ensure correct items and documentation are provided during collection. • Maintain records of items collected and ensure client signatures on relevant documents. Job Specifications: • Minimum SPM or Diploma in any discipline. • Previous experience in customer service, sales support, or related roles. • Strong communication and interpersonal skills. • Customer-focused attitude with problem-solving skills. • Basic knowledge of cables and accessories is a plus (training can be provided). • Proficient in Microsoft Office (Excel, Word). • Attention to detail and a customer-oriented mindset. • Attention to detail and ability to work under pressure. • Minimum salary RM2,000.00 (include allowances). • Good command of spoken and written in English, Malay and Chinese. • Preferable age 35 years old and below. For those who are interested, please contact 013-683 3228 or email us at account@penpower.com.my.