Job Description

Job Highlights • Work in a Proton 3S dealership (Service & Sales) • Customer-facing role with full training provided • Friendly team environment & career development • Full-time | Monday–Saturday | 8:30am–5:00pm ________________________________________ Job Description We are looking for a Customer Relations Executive (CRE) to support both the Sales and Service departments. You will be responsible for customer communication, follow-up, appointment coordination, and ensuring high customer satisfaction. Key Responsibilities Service Department • Conduct post-service follow-up calls • Handle customer enquiries, complaints, and feedback • Assist customers with service appointments and reminders • Update customers on vehicle status when required • Monitor and support CSI (Customer Satisfaction Index) performance Sales Department • Follow up with customer enquiries from WhatsApp, calls, and online leads • Arrange test drive appointments and support the Sales team • Assist customers with delivery updates and documentation follow-up • Record customer information and maintain CRM system • Conduct post-delivery calls to ensure customer satisfaction General Duties • Maintain professional communication with customers at all times • Prepare daily and weekly follow-up reports • Support Sales or Service events when needed ________________________________________ Job Requirements • SPM / Diploma / Degree in any field • Good communication skills (English/Malay/Chinese is a bonus) • Fresh graduates are encouraged to apply • Experience in customer service or sales is an advantage • Friendly personality and customer-oriented mindset • Able to work Monday–Saturday (8:30am–5:00pm) • Basic computer skills (WhatsApp, Excel, CRM entry) ________________________________________ Job Benefits • Basic Salary + Incentives • EPF, SOCSO, EIS • Training provided (Proton product, CRM, communication skills) • Career growth within Sales or Service department • Friendly and supportive working environment